Following Nicola Sturgeon’s update today that lockdown guidelines have been put in place in Aberdeen, we at Abervet remain committed to care for your pets. We are still operating a closed door policy for essential treatment but with the following updates.
We ask when you arrive in our carpark to call 07942 571441 (Nigg branch) or 01224 869366 (Cults) to advise you have arrived. Please at the time of arrival give the reception staff a suitable contact number for the vet to call you on to discuss your appointment. All discussions will take place over the phone, no face-to-face contact.
Please keep your mobile line free, if staff are unable to make contact at the time of your appointment then please by aware that this appointment will have to be cancelled and rescheduled to another date.
Once our staff have spoken to you on the phone you will be given further instructions on entry to our vestibule area at our Nigg Kirk surgery, and on animal handover at our Cults surgery.
We appreciate your understanding at this challenging time and hope that you understand that we remain committed to providing you and your pets with the highest level of care.
We will continue to update you on this website and Facebook should any further measures be implemented in the coming weeks.
We are delighted to announce that our Cults branch is now open Mon/Tues and Thurs/Fri from 11am-3pm when Lesley is available to answer your questions, hand over medication and book appointments. Vet availability is still a little limited although we are available as normal at Nigg, some veterinary consultations are available by appointment.
We hope you are your pets remain well in these challenging times.
As the lock-down is continuing for some time, we are now starting to offer SOME vaccinations – to ensure everyone’s safety and so that we can continue to offer emergency care where required these will all be risk assessed on a case-by-case basis. High risk cases are currently deemed to be:
- Dogs/cats due a year 1 booster
If your pet fails to fall into one of these categories and you are registered with us please get in touch and we will put you on a list for a call with a member of our team to discuss your pet’s risk, and also put you on our list for contacting as soon as we are able to go ahead with your pet’s vaccine.
To inquire about this or if you need to order more routine medications such as worming and flea/tick treatments we would greatly appreciate it if you would e-mail us at: firstname.lastname@example.org. In this way our phone line will be free for any emergency calls that are trying to get through.
Because we care, Abervet Nigg branch remains open to provide healthcare for your pet, with our usual contact numbers. In response to the developing situation we have taken the difficult decision to close our Cults branch for routine care. If this is your normal branch and you require veterinary care, advice, medications or food please phone Nigg on 01224 872024 in the first instance and our team of dedicated staff will do everything they can to help you keep your pet healthy. For those who are unable to obtain urgent medicines or food due to their being in strict isolation we will endeavour to assist in provision of these primarily by post but deliveries may be possible on a risk-assessed basis.
In the interests of minimising risk of transmission of COVID19 we ask you to adhere to the guidelines below and on our Facebook page in order to allow us to remain open safely.
With the aim of keeping our teams and clients safe, we ask that you don’t come into the practice if you have a new, persistent cough and/or a high temperature.
When you phone up to make an appointment, a member of our team may ask whether or not you have a new persistent cough and/or a high temperature. If you do, you’ll be offered a telephone appointment may be offered to you, and if this is not applicable alternative arrangements will be made.
When arriving for an appointment we ask you to remain in your car and to call from the car park. This will avoid over-crowding in the waiting area. A member of staff will come out to meet you in the car park, and unless you have concerns about separation we will take your pet inside to examine him/her, then bring them back to you.
As recommended by WHO, we’d appreciate it if you could pay with card rather than cash; this can be done over the phone after your appointment.
We aim to continue to supply drugs, preventative medicine and food in order to protect animal welfare, simply phone 01224 872024. Current guidance is that medicines should be posted wherever possible to avoid un-necessary travel. For all urgent medications or for any drugs that are in the ‘controlled’ category pick-up at our Nigg Kirk branch may be arranged on a risk-assessed, case by case basis. Please call us at Nigg Kirk to arrange any food required which can be picked up by arrangement at this branch. Although we don’t have any issues with stock supply currently, we would ask all clients on regular medication/specific foods to check their stock levels and try to get in touch with us a week before they will need more. Deliveries may become less frequent as UK responses to COVID19 progress. Thanks for your assistance in this.
We will keep you updated on Facebook as the situation changes, in the meantime, stay well.